Refund policy

Exchanges & Store Credit

We want you to love your fit. If something isn't right, you have 14 days from delivery to request an exchange or store credit.

How it works

• Email sales@floatin.store within 14 days of delivery with your order number and what you'd like to swap.
• Items must be unworn, unwashed and in original condition with tags attached.
• Return shipping is paid by the customer. Once your item arrives back to us, we'll ship your exchange or issue store credit within 3 business days.
• Store credit never expires.

Damaged, defective or wrong item?

If your order arrives damaged, defective, or we sent the wrong item, email us within 7 days of delivery with a photo. We'll cover all shipping and send a replacement or issue a full refund, your choice.

Not eligible

• Free gifts (mystery pieces, plushies, sticker packs)
• Worn, washed or altered items

Refunds to your original payment method are issued only for damaged, defective or incorrect items.

Questions? Email sales@floatin.store and we'll get back to you within 1–2 business days.